General Conditions

General Terms and Conditions retore.eu
Table of contents

Article 1 - Identity of the seller

Article 2 - Applicability

Article 3 - Our offer and your order

Article 4 - Right of withdrawal

Article 5 - The price

Article 6 - Payment

Article 7 - Compliance and warranty

Article 8 - Delivery and execution

Article 9 - Duration

Article 10 - Force Majeure

Article 11 - Intellectual property

Article 12 - Complaints and disputes

Article 1 Identity of the seller

We are:

RETORE

Schaaphofweg 21

8800 Roeselare

Belgium

E-mail address: [email protected]

Phone number: +32 51 80 90 97

Ondernemingsnummer: BE0737921659

Bank account number: BE22 7370 5130 3747

Article 2 Applicability & Conditions

Our general terms and conditions apply to every offer made by us as a merchant to you as a consumer (any natural person who, solely for non-professional purposes, acquires or uses products or services placed on the market).

We only deliver to Belgium and the Netherlands. If you provide a delivery address in another country, we may refuse your order.

You must be at least 18 years old to place an order. If you are not 18 years old, we ask that your parents or legal guardians place the order. If we become aware that an order has been placed by a minor, we may refuse it.

Placing an order on the website constitutes express acceptance of our terms and conditions of sale, which are available at all times on the website.

If you order online, we will also send you a copy of these general terms and conditions in a format that you can save or print, together with the order confirmation or at the latest upon delivery. We recommend that you do this at all times.

If, in addition to these General Terms and Conditions, other special terms and conditions apply, the above shall also apply to those special terms and conditions. If our general terms and conditions should conflict with those special terms and conditions, as a consumer you can always invoke the most favourable text in your favour.

Article 3 Our offer and your order

If an offer has a limited validity or is subject to certain conditions, we will state this explicitly in our offer.

We always describe as completely and accurately as possible what we are selling you and how the ordering process will work. The description is in any case sufficiently detailed for you to make a proper assessment. If we use pictures, they are a true representation of the goods and/or services offered. However, to err is human and if we are obviously mistaken we are not obliged to deliver to you.

Your order is complete and the agreement between us is final as soon as we confirm your order by e-mail and as soon as we have received approval from the card issuer for your credit or debit card payment transaction. We accept Visa, MasterCard, Maestro, Bancontact, bank transfer. If the issuer of your card refuses to approve your payment to us, we cannot be held responsible for delays in delivery and/or non-delivery of your order. Orders without valid payment in the name of the registered cardholder will not be accepted or processed.

To purchase a product, add the product to your shopping basket. Then enter your contact and billing information. Then you choose the delivery method: delivery to a specific address, collection from a collection point. In the last step, you will get an overview page, accept our terms and conditions and confirm your payment by pressing the order button with the caption "order with obligation to pay". Once you have completed these steps, your purchase is final.
Article 4 Right of withdrawal
If you buy goods or services from us, you have the right to decide not to keep the goods for 14 days after delivery or 1 conclusion of the contract. You may then return your order without paying a penalty and without giving a reason (you must pay the costs yourself). Within 14 days after we have received your order back or you have indicated that you wish to withdraw from the contract, we will refund you the full purchase price of the goods with the same payment method you used to pay for them.

You will therefore have to bear the direct costs of returning the goods. We will indicate the cost of this or give an estimate, if this cannot be reasonably calculated in advance. If the goods cannot be returned by post, we will come and collect them from you and you will not be charged for this.
We may withhold reimbursement until we have received the goods back or until you have demonstrated that you have returned the goods, whichever comes first.
During the first 14 days after delivery we expect you to handle the order and its packaging with care. If you still wish to return the goods as described above, you may only unpack or use the goods to the extent necessary to judge whether you wish to keep them. Returned goods may be fitted, but must not have been used. If you are returning the goods, this should be done together with the original packaging where possible, with all delivered accessories and in the original condition and packaging and taking into account our instructions below.
You can return your package via Bpost or via DPD.
To exercise your right of withdrawal, both in respect of services and goods, quickly and correctly, please complete the form below and send it to RETORE, Schaaphofweg 21, 8800 Roeselare. We will send you an acknowledgement of receipt of your revocation by email.

"MODEL WITHDRAWAL FORM

(Please complete and return this form only if you wish to withdraw from the contract) - To [insert your name, address and, where applicable, your fax number and e-mail address]. :

- I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods/supply of the following service (*)

- Ordered on (*)/Received on (*)

- Name(s) of consumer(s)

- Address of consumer(s)

- Signature of consumer(s) (only if this form is notified on paper)

- Date of signature

(*) Delete where not applicable.

Article 5 The price

During the period mentioned in our offer, our prices do not change, except for price changes due to changes in VAT rates.

Our prices include all taxes, VAT, duties and services. So there will never be any surprises. However, we may decide to charge shipping costs on top of the purchase price. In that case, we will always inform you before you make your final purchase.

Article 6 Payment

We can only accept payment via the payment modules on our website.

In order to ensure secure online payment and the safety of your personal data, transaction data is sent over the Internet encrypted using SSL technology. You do not need any special software to pay with SSL. You can recognise a secure SSL connection by the "lock" in the lower status bar of your browser.

Article 7 Compliance and Warranty

We guarantee that our goods are in conformity with your order and meet the normal expectations that you may have considering the specifications of the product. We also guarantee that our goods comply with all existing laws at the time of your order.

Article 8 Delivery and performance

All goods and services will be delivered to the address indicated by you when you place your order.

When an article is in stock, it will be offered to your delivery address in 1 to 4 working days. When an article is not in stock, it will be offered to your delivery address in 3 to 6 working days. We will inform you of the delivery time in your order confirmation.

If we are unable to deliver on time, we will always inform you before the expiry of the delivery period. If we fail to do so, you may cancel your order free of charge. In that case we will refund you within 30 days of cancellation.

Our shipments are always at our risk. So you don't have to worry about goods getting lost in the post. However, if you return goods to us within 14 days of purchase because you prefer not to keep them, you are responsible for their transport.

If the goods delivered by us were damaged in transit, do not match the items on the delivery note or do not match the items you ordered, you must report this as soon as possible and certainly within 3 days and return the items to us within 14 calendar days of receipt. The following sentence only applies if you use and enclose a return form. You must use the enclosed "return form" for this purpose. If you have any questions while completing the return form, please contact one of our employees at [email protected].

We cannot be held responsible for any consequential loss due to late delivery or non-delivery by the carrier contracted by the company. Our liability in such cases shall be limited to the value of the items proven not to have been received by the customer.

Article 9 Duration

The Consumer may terminate a contract entered into for an indefinite period at any time, subject to the agreed termination rules and a notice period of no more than one month.

A contract that has been entered into for a definite period of time has a maximum term of two years.

If in a fixed-term contract it has been agreed that in case of silence on the part of the Consumer the contract will be extended at a distance, the contract will be continued as a contract for an indefinite period of time and the notice period after continuation of the contract will be at most one month.

When a fixed-term service contract concluded between the Company and the Consumer contains a tacit renewal clause, this clause will be placed in bold print in a box separate from the text on the front of the first page.

This clause shall state the consequences of the tacit extension, including the provision of the following paragraph regarding termination, as well as the deadline by which the Consumer may oppose the tacit extension of the contract and the manner in which he may notify his opposition. After the tacit extension of a fixed-term service contract, the Consumer may terminate the contract at any time without compensation, subject to a notice period of up to two months.

Article 10 Force Majeure

In the event of force majeure, we are not obliged to fulfil our obligations. In that case, we may either suspend our obligations for the duration of the force majeure or definitively dissolve the agreement.

Force majeure is any circumstance beyond our control and will, which prevents us from fulfilling our obligations in whole or in part. We understand these circumstances to include strikes, fire, business interruptions, energy disruptions, disruptions in a (telecommunications) network or connection or used communication systems and/or the unavailability of our website at any time, non-delivery or late delivery by suppliers or other third parties, ...

Article 11 Intellectual property

Our website, logos, texts, pictures, names and in general all our communications are protected by intellectual property rights which lie either with us or with our suppliers or other entitled parties.

It is prohibited to use and/or make changes to the intellectual property rights as described in this article. For example, you may not copy or reproduce drawings, photographs, names, texts, logos, colour combinations, etc. without our prior and express written permission.

In addition, we apply the legal minimum guarantee period of two years to the delivery of goods if the goods do not comply with the order placed. This means that in the event of defects or faults in the item up to two years after delivery, it will be repaired or replaced free of charge.

As far as possible and reasonable, you have the choice between repair or replacement. Only in the event that the repair or replacement is excessive or impossible, or cannot be carried out within a reasonable period of time, do you have the right to demand a price reduction or rescission of the contract.

If the defect or fault becomes apparent within 6 months of delivery, it is assumed to have already existed before delivery unless we can prove otherwise. After 6 months, you yourself will have to prove that the defect was already present at the time of delivery.

Article 12 Complaints and Disputes

We naturally hope that all our customers are 100% satisfied. If you should nevertheless have complaints about our services, you can contact us by e-mail: [email protected]. We will do everything we can to deal with your complaint within 7 days.

All agreements that we make with our customers, regardless of their place of residence, are governed exclusively by Belgian law and, in the event of a dispute, only the competent Belgian courts are competent. If, for reasons of international law, another law should nevertheless apply, the interpretation of these general terms and conditions shall first be based on the Belgian Law on Market Practices and Consumer Protection.

In the event of a non-judicial settlement of the dispute, the Consumers' Ombudsman Service of the Federal Government is authorised to receive any request for non-judicial settlement of consumer disputes. The latter will in turn either deal with the application itself or forward it to a qualified entity. You can reach the Consumers' Ombudsman Service via this link: http://www.consumentenombudsdienst.be//nl

In the case of cross-border disputes, you can also use the European Union's Online Dispute Resolution platform via this link: http://ec.europa.eu/odr

1 In the case of services